Day 5 Christmas Canva Challenge Replay

Day 5: Navigating Sales Platforms and Ensuring Customer Satisfaction

In the final session of the Black Friday Christmas Canva Challenge, we wrapped up with a deep dive into the essential tools and strategies for successfully selling your custom designs online. From choosing the right sales platforms to delivering outstanding customer service, this class provides everything you need to create a seamless shopping experience for your customers.

What We Covered:

1. Sales Platforms:

   • E-commerce Websites: Learn how to establish a personal online store for full control over branding and customer experience.
   • Marketplaces: Discover the benefits and trade-offs of selling on platforms like Amazon, eBay, and Etsy.
   • Social Commerce: Explore shopping features on Instagram and Facebook for seamless selling directly through social media.

2. Customer Service and Follow-Up:

   • Responsiveness: Build trust by addressing customer inquiries quickly and effectively.
   • Post-Purchase Engagement: Strengthen relationships with follow-up emails, feedback requests, and personalized interactions.

3. Shipping Deadlines and Options:

   • Holiday Shipping Deadlines: Ensure on-time deliveries with a review of key holiday cutoff dates.
   • Carrier Options: Compare shipping carriers to find the best solutions for your business needs.

Highlights:

• Learn to select the best sales platform for your products and goals.
• Understand the role of exceptional customer service in driving repeat business.
• Prepare for the holiday season with practical tips on shipping and fulfillment.

Required Supplies:

• Notebook and pen for notes.
• Access to preferred sales platforms for hands-on exploration (optional)